Frequently Asked Questions
Everything you need to know about SimPure Reverse Osmosis systems.
How often do I need to replace the RO filters?
For optimal performance, we recommend replacing the sediment and carbon filters every 6 to 12 months, and the RO membrane every 24 months, depending on your local water quality.
Does SimPure offer free shipping on water filtration systems?
Yes, we offer free standard shipping on all premium RO systems and replacement filter bundles within the contiguous United States.
What is your return policy for installed units?
We offer a 30-day satisfaction guarantee. If you are not satisfied with your system, you can return it within 30 days of purchase, though some conditions apply to units that have already been installed.
Can I install the SimPure RO system myself?
Absolutely. Our systems are designed for DIY installation and come with a comprehensive manual and all necessary color-coded tubing to make the process quick and easy.
What contaminants does the SimPure RO system remove?
Our premium RO systems are certified to remove up to 99% of over 1,000 contaminants, including fluoride, chlorine, arsenic, lead, nitrates, and PFAS.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and flexible financing options through Klarna or Affirm.